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Location/Division: Solihull

About the role

• Our register, EUSR, is used by employers across the energy and utilities sector, to support their recruitment processes. EUSR is available online 24/7 which means employers or individuals can quickly verify their training and skills record – reducing expensive duplication of training. EUSR registration is valid for a fixed period of time, usually between three and five years, and individuals renew their registration by undertaking the appropriate renewal training. The register holds over 250,000 training and skills record and c. 2,500 new registrations are added each week.

• As Customer Support Co-ordinator you sit within the EUSR Support team, which is part of Registration Services. You are the first customer contact point for EUSR and also act as a ‘triage’ for other incoming enquiries on behalf of colleagues in other teams, such as Quality, Product Management, Client Management.

•  In this varied and critically important role, you will also be responsible for providing the highest levels of proactive customer support for EUSR through the provision of accurate and timely information, advice and guidance in relation to registrations, Energy and Utility Skills schemes and card printing