Trading Application Support - Gateshead

Application Support Consultant

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Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

The Software Support Department assists customers with queries and problems relating to the Kerridge application software. The Department also provides customers with a wide variety of other services including the installation of new software and customer training

Main duties would be

  • Support customers with problems and queries relating to the Kerridge application software
  • Accurately resolve problems using investigative and analytical skills
  • Identify and replicate problems that require a software change by Development
  • Work with other departments to provide solutions to the customer

    The Application Support Consultant will be responsible for

  • Pro-actively taking ownership of a wide variety of calls and problems
  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
  • Work with the team to provide support around Oracle Databases and their interaction with the Operating System and K8 product
  • Managing, prioritising and progressing their adopted calls
  • Effectively and promptly resolving calls, ensuring old calls are kept to a minimum
  • Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
  • Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
  • Escalating calls and seeking advice when appropriate
  • Using the call logging system correctly and ensuring that calls are updated on a regular basis
  • Regularly updating customers regarding the status of their calls
  • Undertaking any other projects as required by the Support Manager

What we need from you...


  • Extensive experience in a customer-focused role in a service oriented environment
  • Proven experience in a role requiring good written and verbal communication skills
  • Trading Consultants will have a good general Knowledge of Trading Principles


  • Knowledge of the KCS Application software or similar
  • Experience in a software support environment or similar
  • Trading Consultant should ideally have a Business Studies or IT qualification, for example Degree, BTEC or HND

Special Conditions

  • The company reserve the right to require you to work in accordance with our Out of Hours (OOH)/On-call rota at such time your manager feels your experience is suitable to do so. Further details will be provided in due course
  • This role may require some travel

Diversity Statement

Kerridge Commercial Systems is an equal opportunities employer.