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Closing Date: 30/09/2021

Location/Division: Tredomen Gateway

Educ8 Training Group, consisting of Educ8 Limited and ISA Training, are currently recruiting for a Customer Account Manager to join the organisation.

If you'd like to work with Gr8 people who have consistently featured in the Times Top 100 Small Companies to Work for, then we'd love to hear from you. We offer excellent benefits, a values driven ethos but most of all a Gr8 place to work.

Job Title: Customer Account Manager

Reports to: Programme Manager

Location: Wales

Contract: Permanent

Hours of Work: 37.5 hours p/w (8:30am - 4:30pm Mon - Thurs, 8:30am - 4pm Friday)

Salary: £23,00.00 - £25,000.00 per annum

Summary of Role: You will develop effective relationships with new and existing customers and act as their designated point of contact for all Apprenticeship queries; ensuring that their needs and expectations are managed effectively and reliably at all times. You will also develop a strategic customer base whereby Educ8 is positioned as the ‘provider of choice’ for the employer’s requirements in terms of recruitment (new Apprenticeships) and staff training. You will engage with high quality, proactive employers that are able and willing to benefit from our complete range of products and therefore offer a high return on investment. In addition, you will contribute to the delivery and improvement of our Employer Engagement Strategy by gathering employer feedback and making recommendations for improvements where appropriate. Key to the role is the achievement of monthly and annual performance targets/KPIs relating to Apprenticeship starts in specified routes and sectors. Finally, you will contribute effectively to the Sales & Marketing team and act as an ambassador for the company; representing Educ8 positively at all times and actively seeking new opportunities for business development.


Educ8 Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.


  • 32/33 days annual leave including contractual 28 days, Christmas Shutdown and day of for Birthday
  • Employee Assistance Programme offering counselling support and advice from day 1 of employment
  • Laptop/i phone
  • Triannual ‘Gr8 Days’
  • Monthly 1:1 meetings with your line manager
  • Annual wellbeing meetings
  • Annual appraisals
  • Employee Focus Group – Rejuven8
  • Employee Mental Health Champions
  • Flexible/home working encouraged
  • Annual Christmas Dinner
  • Complimentary tea and coffee
  • Work in partnership with Credit Union
  • Wellbeing room and staff room on site
  • Appreci8 Days
  • Monthly & Annual Gr8 Awards
  • Excellent wellbeing support, Wellness Action Plans, Employee Assistance Programme, Employer Pledge and actively promote and engage with MIND Cymru
  • Disability confident provider Additional Benefits after 1 year
  • Westfield Healthcare cash plan (dental, eye test, etc.) worth £595 Additional Benefits after 2 years
  • Additional holiday accrued after 2 years’ service starting from 1 day per year up to a maximum of 5 days Values driven organisation to create a Gr8 Culture

Diversity Statement

Educ8 Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.