Learner Support Coach

Learner Support Coach

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Learner Support Assistant

Shift pattern (Monday to Friday: 0830hrs - 1900hrs)

Essential: Fluent Welsh Speaker

 

We are looking for a dynamic individual who can help us change young peoples lives.

We want individuals who will enjoy speaking to young people about the opportunities we have to offer, supporting them on their journey and progressing their education and career aspirations.

You would become part of a small team working in an office environment.

We believe each individual call should be given the time it deserves assisting supporting potential new and current students through the enrolment process and overall Learner experience.

 

The role:

We are looking for at one fluent Welsh speaker who wants to work in an exciting, and energetic environment and have a real passion for delivering excellent customer service, advice and guidance.

This role will be heavily biased towards telephone work (outgoing and incoming) and you will act as the first point of contact for all Learners, parents and gatekeepers. You will provide critical administration support to learners across all services by

  • Responding and contacting warm leads generated by our website.
  • Logging notes on conversations held and tracking response on a database.
  • Email/Text correspondence.
  • Document typing/preparation.
  • Appointment organisation.
  • Database administration and data entry
  • Audits
  • Registration of learners for vocational and skills qualifications through awarding bodies
  • Supporting Learners with financial applications and processing.
  • GDPR compliance

 

 

 

 

 

 

 

 

 

 

Essential:

  • Confident and able to communicate clearly.
  • Highly Computer literate.
  • Excellent listening skills
  • Good attention to detail.
  • 1 x Fluent Welsh Speaker

 

 

 

 

Desirable:

  • 1 – 2 years of experience within a fast moving office environment or from a call centre environment (full training will be given on knowledge of courses available)
  • The motivation to go above-and-beyond for our customers
  • Excellent organisational skills

 

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