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Location/Division: Aviate Management Ltd

Reports to:  Product Manager – Technical Integrations

Objectives:

•Work within a travel trade and developer support level 1 help desk, providing quality services for customers.

•Be the first point of contact for these customers when they require any assistance.

•Investigate technical queries and problems, including working with XML and JSON files.

•Investigate fare and pricing related queries.

•Answer any general questions from customers about our technical products.

•Understand customer businesses and how they use our technical products.

•Assist in User Acceptance Testing (UAT) of new functionality, fixes and version upgrades.

•Liaise with system development teams, product owners and other relevant teams.

•Contribute to knowledge base comments and articles to further internal and external knowledge transfer.

•Support our Business Development teams with sales documentation for our technical products.

•Support our in-house support teams with training and documentation for our technical products.

•Assist in day-to-day usability of these projects.

•Provide support and be recognised as a subject matter expert on specified projects. 

•Explaining technical jargon to non-technical teams.

•Support the creation of functional specifications for new systems and processes.

Product Portfolio (not an exhaustive list):

•TIG API

•TIG Cache

•Ticketing Robot(s)

•Customer GDS Integrations

See job description for full details

To apply for the vacancy candidates should create an account and follow the application link above. Please also upload both a current CV and a supporting statement detailing why you are suitable for the role.