CALROM - 2nd Line Product Support

2nd Line Product Support

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Location/Division: Calrom Limited

Role:  Level II Support Engineer

 

Calrom is a dynamic, growing company developing advanced online pricing, booking, management, & ticketing engines for the travel industry.

As we continue to grow and therefore are delivering our solutions to more customers around the world, we need to enhance and expand our quality support and assurance team. We are therefore looking for people to join us in this key role of acting as the gateway between the customer and development team to be responsible for receiving, handling, and escalating product support issues across our airline solutions. It is expected that this person with have the following experience and abilities:-

 

               Duties and Responsibilities

  • Handle 2nd line support issues across our product base
  • Triage, troubleshoot, and attempt to resolve problems reported by users
  • Ensure customer are kept updated on the progress of their support issues
  • Support the test team in creation, review, and implementation of system test plans, scripts, and harnesses

Please see job description for full details

To apply for the vacancy candidates should create an account and follow the application link above. Please also upload both a current CV and a supporting statement detailing why you are suitable for the role.

 

 

 

 

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