AVIATE - Level 1 Helpdesk Travel Systems

Help Desk Executive

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Location/Division: Aviate Management Ltd

Role:Level 1 Helpdesk – Travel Systems 

Reports to:Technical Help Desk Team Lead

Shift pattern:Shift basis between 8:00am - 4.30pm and 9:00am-5.30pm Monday - Friday

Salary:£19,000.00-£24,000.00 DOE

Main overview and core functions of the job role

The core focus of this role will be to work within a Level 1 Help Desk (Software support), providing quality service to our airline and travel trade customers, as well as other teams within the business internally.

Key objectives:

•Be the first point of contact for these customers when they require any assistance.

•Investigate queries from customers during their usage of our systems.

•Investigate technical queries and problems, including working with XML and JSON files.

•Investigate fare and pricing related queries.

•Answer any general questions from customers about our products.

•Understand customer businesses and how they use our products.

•Investigate and escalate any reports of outages and down time.

•Provide support and be recognised as a subject matter expert on designated products and systems. 

•Assist in User Acceptance Testing (UAT) of new functionality, fixes, and version upgrades.

•Liaise with system development teams, product owners and other relevant teams.


To apply for the vacancy candidates should create an account and follow the application link above. Please also upload both a current CV and a supporting statement detailing how you meet the requirements of the role and your experience of delivering in the areas outlined in the job description.