Giving Team Manager

Giving Team Manager

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Closing Date: 09/08/2021

Giving Team Manager 

Salary: £28,000 - £35,000 p.a., depending on experience 
Closing date: 9am on Monday 9th August.  Interviews 16th/17th August

Short summary of the role: Our giving team are expected to deliver the highest levels of service to those who choose to give with us, being the voice of Stewardship on the phones and by email, attending to our givers needs and helping them to give generously to the causes they care about.


Working with our Giving Performance Manager, you will provide additional support to the team while our Head of Giving is on maternity leave.

You’ll take responsibility for line managing our customer service agents (Giving Stewards) and ensure that we continue to maintain standards of service, track and resolve issues for those wanting to manage giving themselves from our online accounts, and handle escalating queries for resolution.

Your care and coaching of our team, ownership of issues until resolution, and attention to detail will help us make every gift count.