PT QT Jan21
Sales Coordinator
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Location/Division: Cardiff
Grow Your Career with Us
As an ActiveQuote Sales Coordinator, you will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants.
The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads.
Sales Coordinators are also responsible for supporting the Sales Support department by completing medical and lifestyle questionnaires with customers with a high regard for accuracy.
Responsibilities and Duties
- Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
- Ensure all leads generated are correctly qualified as per the Sales Coordinator script
- Clearly and concisely promote the features and benefits of ActiveQuote, our products and the advised sales process, whilst taking advantage of cross sell opportunities
- Support the Sales Support department in busy periods by completing medical and lifestyle questionnaires with customers with a high regard for accuracy
- Provide administrative support within the customer journey
- Achieve and maintain targets for productivity, quality and compliance
- Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
- To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION
DATA PRIVACY NOTICE
Your information may be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.
ActiveQuote will not share your data with third parties unless your application for employment is successful and it makes you an offer of employment. ActiveQuote will then share your data with former employers to obtain references for you, employment background checks providers to obtain necessary background checks and to obtain necessary criminal records and credit checks.
ActiveQuote will not transfer your data outside the European Economic Area.
