IT Support Engineer - Mar21
IT Support Engineer
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Location/Division: Cardiff
Grow Your Career with Us
As an ActiveQuote IT Support Engineer, you will form part of the ActiveQuote DevOps function and be a key member of the IT and infrastructure team. The role will act as the initial point of contact for our colleagues when they encounter any IT related issues. A friendly disposition and fluent communications skills are key.
In addition to helping support both the internal and client-facing IT infrastructure and equipment, you will be the human link between the wider business and technology team, diagnosing and owning queries through to resolution. There will be plenty of opportunity to develop your skills and experience with wider IT and infrastructure projects.
If you’re a natural problem solver, with a service-orientated approach, who enjoys assisting people with IT issues and can explain technical details in a straightforward manner, we would love to hear from you.
Responsibilities and Duties
- To provide first line helpdesk and end user support to staff, clients and visitors
- Assist in the care and maintenance of computing, network and office equipment
- Issue management - Diagnose and troubleshoot technical issues with software and hardware
- Prioritise, log and track multiple issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams
- Prepare accurate and timely reports identifying issue trends with recommendations
- To install and configure software applications
- Be the link between the business teams and technology departments
- To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION
Diversity Statement
Together we are stronger, together we are Equal. Here at ActiveQuote, we are committed to building an inclusive culture that values its employee’s unique attributes. It’s not about treating everyone the same, it’s about recognising and respecting diversity and ensuring our procedures embrace and suit all. We want all our employees to feel valued and included: We respect each other’s age, gender, disability, race, religion or belief, gender identity and sexual orientation. We play an active role in supporting inclusion and putting an end to discrimination by creating a ‘One ActiveQuote’ approach. If you would like further information on ActiveQuote’s Equality and Diversity Policy, please contact us.DATA PRIVACY NOTICE
Your information may be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.
ActiveQuote will not share your data with third parties unless your application for employment is successful and it makes you an offer of employment. ActiveQuote will then share your data with former employers to obtain references for you, employment background checks providers to obtain necessary background checks and to obtain necessary criminal records and credit checks.
ActiveQuote will not transfer your data outside the European Economic Area.
