QA - May22
Quality Assurance Analyst
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Location/Division: Cardiff
Grow Your Career with Us
As an ActiveQuote Quality Assurance Analyst, you will form part of the ActiveQuote Compliance function and play an integral part in assessing ActiveQuote conformity to regulatory and business requirements and identifying opportunities for improvement that will assist the business divisions to achieve their strategic, financial and operational objectives whilst providing guidance on the delivery of the desired customer outcomes and maintaining compliance with regulations.
Responsibilities and Duties
- Protect customers and work to ensure that there are no processes, procedures and barriers in place that encroach on this
- To ensure that all sales related activity is of a standard that complies with regulatory requirements and mitigates any risk to customers with the overarching aim to ensure that there is no customer detriment
- Ensure ActiveQuote’s policy and procedural guidelines are adhered to
- Ensure that the customer is the key consideration for ActiveQuote’s activities
- Aid in the identification of training needs and the development of employees
- Produce Management Information (MI) regarding employee performance that can used for
- Performance Management purposes and identify areas that require improvement by reviewing trend analysis and completing periodic root cause analysis making suggestion methods to improve quality, compliance and controls
- Contribute to, and follow at all times, the firm’s policy on Treating Customers Fairly
- To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION
Diversity Statement
Together we are stronger, together we are Equal. Here at ActiveQuote, we are committed to building an inclusive culture that values its employees' unique attributes. It’s not about treating everyone the same, it’s about recognising and respecting diversity and ensuring our procedures embrace and suit all. We want all our employees to feel valued and included: We respect each other’s age, gender, disability, race, religion or belief, gender identity and sexual orientation. We play an active role in supporting inclusion and putting an end to discrimination by creating a ‘One ActiveQuote’ approach. If you would like further information on ActiveQuote’s Equality and Diversity Policy, please contact us.DATA PRIVACY NOTICE
Your information may be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.
ActiveQuote will not share your data with third parties unless your application for employment is successful and it makes you an offer of employment. ActiveQuote will then share your data with former employers to obtain references for you, employment background checks providers to obtain necessary background checks and to obtain necessary criminal records and credit checks.
ActiveQuote will not transfer your data outside the European Economic Area.
