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Closing Date: 19/04/2024

Location/Division: East Street

The Y Theatre – Theatre & Events Supervisor

We are looking to recruit an Events Supervisor to manage the on-the-night running of our events during evenings and weekends. They will duty manage the administrative, technological and financial aspects of our facilities during events and facilities hires, champion high-quality customer care and manage the casual Events Team staff. An integral member of the Theatre & Events team, they will be responsible for the public and the facilities in use by them.

Position: Theatre and Events Supervisor

Salary: £24,773 per annum (£15,483 pro-rata 25 hours per week)

Hours of Work: A minimum of 25 hours per week, working evenings and weekends as per the events calendar, usually Thursday-Monday

Location: Leicester

Closing date: 19th April 2024

Interviews will take place for this role as suitable applications are received and the role may close before the closing date upon a successful candidate being appointed.

Benefits include: A generous 33 days of annual leave including bank holidays (pro-rata), Pension and Health Cash Plan, Company Sick Pay Scheme, free Gym access, Blue Light Discount Card, and Complimentary Y theatre tickets.

About the role:

The Y Theatre is a bustling live performance venue based in Leicester city Centre. Our eclectic programme includes music, comedy, theatre, dance, new work and family shows. The 300-seat theatre also comfortably hosts candle-lit cabaret style events and standing gigs. Built in 1900, The Y is the oldest surviving Victorian theatre in Leicester.

We support the development of new, emerging & established performance, within an open and welcoming theatre, creating a hub of activity for local artists. We also create opportunities for young people in gaining theatre training and skills through our Y Events Lab programme.

The Theatre and Events Supervisor will oversee the smooth running of theatre events, with responsibility for the efficient and safe operation of public areas and supervision of the bar and front of house team. They will also support the maintenance of the facilities.

Key responsibilities will include:

• Implement and champion a customer orientated philosophy within The Y Theatre
• Manage the casual Events Team
• Responsibility for the efficient and safe operation of the East Street Complex
• Maintain bar standards and stock
• Manage all relevant administrative, technological and financial systems and procedures.

About you

The Events Supervisor will have experience of working in a customer facing role and supervising staff, with venue and bar experience an advantage. They will be a proactive team-player with excellent communication skills and enthusiasm for working in the arts and with young people.

The post holder will be expected to have an understanding or willingness to learn about the needs and complexities of some of the young people living at and using YMCA Leicestershire and the ability to appreciate and add to the bigger fundraising and business development picture of the organisation.

To succeed in the role of Theatre and Events Supervisor, your key skills will include:

• Minimum NVQ Level 2 Customer Service qualification or relevant experience in a Customer Service role
• Minimum NVQ Level 2 Literacy and Numeracy or equivalent
• Supervisory ILM Level 3 or equivalent qualification/demonstrable evidence of experience
• Excellent communication skills with the ability to work professionally and courteously, developing and maintaining good working relationships with young people, hirers and artists.
• A passion for the arts, live entertainment and technical theatre

About the organisation

YMCA Leicestershire is a vibrant charity and is the largest voluntary sector provider offering supported accommodation and education for young people, homeless services, sports facilities and hosts Leicester’s Oldest Theatre, The Y Theatre, with a capacity of 300 and a vibrant and eclectic commercial and emerging arts programme.

Our vision is to create ‘A Home’ – ‘A place where something flourishes’ (Oxford Dictionary).  We aspire for The Y Theatre, Bar & Cafe to be ‘Home’ to - young people, creative professionals, specialist mentors, budding artists, committed volunteers, performance enthusiasts, leaders of the future and we hope they inspire the next generation.

The charity is committed to reflecting the multi-cultural/religious nature of their City and County and providing services. As such, they welcome applications from all communities regardless of belief, gender, ability, sexuality, race, or economic circumstances.

Other roles you may have experience with could include: Event Supervisor, Duty Manager, Front of House, Venue staff, Bar Staff