Customer Engagement Executive

Customer Engagement Executive

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By submitting this application you confirm that you have demonstrable evidence of your right to work in the UK, the FRA is unable to accept applications from those who require employer sponsorship. You confirm that all information provided in this application is correct to the best of your knowledge.

For more information on how the FRA uses your personal information please read the Fashion Retail Academy’s Recruitment and Selection Process Privacy Notice for job candidates and prospective employees, workers or contractors. It is accessible in the online document pack for this role and from the FRA’s website.

Closing Date: 23/02/2022

Customer Engagement Executive
London, West End
Circa £24,483 per annum, subject to qualifications and experience

About Fashion Retail Academy:

The Fashion Retail Academy (Ofsted Outstanding) is a unique, industry led academy. Founded by retail giants, we offer a range of exclusive Fashion courses with unparalleled industry involvement to ensure our students gain the skills and contacts needed to successfully progress to employment.

Supported by and working closely with over 130 fashion brands from high street staples to digital giants and luxury brands, we offer a wide range of specialist fashion Diploma, Degree and Short courses, many of these exclusive to the FRA with start dates throughout the year.

Our courses are developed with industry partners to provide our students with a combination of in-depth Fashion Retail knowledge and unrivalled hands-on practical industry experience (which include high quality occupationally relevant work placements, industry masterclasses from the leading figures in industry, live commercial projects and our industry preparation enrichment). Our graduates leave with a wide range of skills and experience guaranteeing them the fastest route into work.

About the role:

We have a fantastic opportunity for a Customer Engagement Executive to join our Marketing and Sales Team. The Customer Engagement Executive will be responsible for increasing conversion from application to enrolment, through the multiple stages of offer, acceptance and enrolment.

This role is ideal for a candidate who enjoys talking to people as a large proportion of time will be spent on the telephone, live chat and e-mail.  A knowledge of job roles within the fashion industry is useful but not essential, as you will be advising customers about the options available to them and the job roles they can lead to.
This role sits within the Marketing team, and you will contribute to weekly meetings to update the team on common queries, making suggestions for improvements to the website and other promotional materials to support the customer journey.  You will also work closely with other departments at key points of the year, including curriculum and admissions.

The successful candidate will have an outgoing, confident manner with excellent communication skills (both written and verbal) with the ability to naturally relate to people and put them at ease.  You will need an understanding of Microsoft office, in particular excel in order to update and maintain management databases.  Prior experience of a CRM platform is an advantage.

If you are a natural team player with a positive and proactive outlook, this would be the perfect role for you to grow and gain experience in a dynamic and creative environment.

For more information about us, visit our website and refer to the job description and person specification available to download.

How to apply: Please create an account and click ‘Start Application’ to apply.

Closing Date: On-going. Please note we will be reviewing applications as and when they come in and reserve the right to close the vacancy should we receive a sufficient number of applications, so early application is advised.

Please contact our Recruitment team on for further information about this campaign.

Diversity Statement

We welcome applications from individuals from all sections of the community. The equality and diversity information you provide will be strictly confidential to the HR Department and will not be seen by the short listing or selection panel. Applications will be judged solely on the basis of merit.