Service Desk Technician
Service Desk Technician
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Closing Date: 30/04/2024
Service Desk Technician
Permanent
Full-Time
Central London
About the role
We have an exciting opportunity for a Service Desk Technician to join our Service Desk Team at the EFI (Education for Industry Group). The purpose of this job is to maintain effective operation of the EFI’s service desk function, to act as the technician in handling support calls directly and lead by example to the junior members of the team.
The post holders will monitor support calls, ensuring a prompt and effective response from receipt to closure. A core duty will be to aid the Service Desk Manager in the identification of service improvements, working proactively to mitigate predictable issues before they arise and to reduce reliance on the service.
The Service Desk Technician will be the primary point of expertise on the EFI’s technology estate and software systems and be expected to develop and maintain the detailed knowledge their operation required to meet business need. The post holder will be expected to work closely with other teams in the organisation, delivering a first-class support service.
About you
If you are interested in joining a dynamic and expanding environment to further develop your career, then we would love to hear from you.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other and celebrate together! At the EFI, our students are at the centre of what we do and as a result, we offer hugely rewarding careers – whatever your role at the EFI, you have the opportunity to change a student’s life! If you are looking for a fast-paced and autonomous role where you can really demonstrate your impact, then look no further.
Our carefully curated benefits package offers something for everyone, whether you’re interested in:
Salary:
From £26,550 to £29,500 per annum, subject to qualifications and experience.
How to apply/Next Steps:
Our recruitment process requires all applicants to submit an application form when applying for a vacancy. The application form should be submitted electronically via our recruitment portal.
Please find the link to our application form here EFI Application Form
Please create an account and click Start Application to upload and submit your completed application form. Please note we do not accept CVs.
Closing Date:
8am on Tuesday 30 April 2024
Interviews/Recruitment Day:
Wednesday 8 May 2024 (in-person at Newman St, London W1)
More Information/Contact us:
For more information about the EFI, visit our website and refer to the job description and person specification.
Please contact recruitment@fra.ac.uk for further information or an informal chat about this campaign.
Diversity Statement
The EFI is proud to have a student body as diverse as its central London location! With students from 17 ethnicities, traveling from all over the United Kingdom, with a variety of learning needs and a wide range of experiences and interests, we are looking to recruit a workforce that is as diverse as our amazing students and will support them to achieve their potential. If you would like to request any accommodations from application through to interview, please email us at recruitment@fra.ac.uk. Any equality and diversity information you choose to give helps to provide the HR team at the EFI with a deeper understanding of our people, and their experiences. It assists us in identifying any existing biases or gaps that the EFI can work on addressing and improving. All ED&I information you provide is strictly confidential to the HR Department and will not be seen by the shortlisting or selection panel.