MTOC: English Speaking CS (Online Casino)

Customer Support Agent

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Location/Division: MTOC - Bulgaria

English Speaking Customer Support (Online Casino)


The Mansion Group, winners of the Online Casino Operator of the Year 2018, is a leading provider of online gaming and entertainment with over a decade’s experience in the industry.

Our office is located in Sofia, Bulgaria and we are the Technological and Operational heart of Mansion family. We’re proud of our vibrant and fun office space, we work hard and play hard – so you’ll never experience a dull day at work with us.

Want to be a part of the thrilling world of online gaming? Check out our latest role below, and if it sounds like the job for you – then get in touch!


The Role

  • You will be the first point of contact for our customers with account related questions, initiating proactive contact with newly registered players via chat, phone or email; don't worry, there will be no cold-calling!
  • You will work closely with other internal and external departments to assist in the resolution of customer queries and issues.
  • You will work on a flexible 24/7 shift schedule which will allow you to combine work with your studies or hobbies.


The Person

  • You should be fluent in English – both written and verbally.
  •  You should be willing to learn and develop within the international company.

You should be a positive, friendly and flexible individual who is confident in communicating with colleagues and players.

  • Previous experience in customer service is a plus, but not mandatory. We will train you to be the best in the business!


The Benefits             

  • Competitive salary and benefits package.
  • The chance to be part of a challenging, motivating and dynamic industry.
  • Friendly and exciting work environment within an inspiring team of professionals.
  • Opportunities for personal and professional development.
  • Regular team building and team events.
  • Happy Hours filled with free drinks and snacks.
  • Great office location next to ‘The Mall.’
  • We will also give you the opportunity to organise your shift preferences a month ahead!


All applications will be treated in the strictest of confidence. Only short-listed candidates will be contacted!

Want to join our fun and dynamic team? Don’t miss your chance, we’re looking for you to join us where the world plays!


Apply online, or send us your CV to:





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