MTOC: Risk Analyst


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Closing Date: 10/01/2020

Responsible for resolving all risk queries related to our products and services, running and maintaining various reports on a daily basis, aiming to ensure the safety of Mansion and its products from both financial, legal and reputational risks.

Key Responsibilities

As a part of the strong information security culture at Mansion, all our employees are required to adhere to Information Security policies, practices and procedures.

Areas of Responsibility
  • Liaising with various departments on customer account related issues, resolving problems and ensuring high level of customer care
  • Analysing and monitoring customer accounts and activities to prevent fraud and taking immediate preventative measures
  • Liaising with the outsourced operations and feedback to management on their performance or issues
  • Monitoring customer withdrawals and approvals
  • Conducting due diligence on customers for AML review
  • Handling customer complaints and ensuring Mansion’s public image is maintained on customer sensitive issues.
  • Monitoring queues, conducting security reports and other ad-hoc tasks
  • Reporting in a timely manner any technical issues and system irregularities affecting both external and internal processes
  • Suggesting improvements to procedures and systems, in the interests of fraud prevention and customer care
  • Communicating with other teams and departments to resolve issues and coordinating work in general
  • Showing positive attitude and sharing knowledge with other team members
  • Quickly adapting to changes and prioritising tasks as per work environment
  • Achieving agreed targets
  • Performing other duties as required
  • Detecting and preventing fraud, monitoring transactions, money laundering detection, document review, and escalation of high priority issues while maintaining a high level of service to Mansion customers.
  • Managing affiliate risk; conducting monthly payment runs; resolving financial and general affiliate queries; liaising with Mansion Finance and other departments from the affiliate business unit.
What we are looking for…
  • Proficient in MS Office Tools and MS Excel in particular
  • Ability to review reports in an analytical manner
  • Ability to adapt to changing priorities and to thrive in a fast-paced work environment
  • Fluency in the English language
  • Experience in online gaming Risk and or Fraud work