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Location/Division: Edinburgh

Payroll Senior Manager

At C+T the success of our business is founded on being able to recruit the best people, who share our values and are driven to make a positive impact. As a result, we are recognised as a market leader and a firm that creates real and lasting value for our clients. We provide you with opportunities to drive change and make a difference. 

We are looking for a Senior Manager to lead our payroll team. Reporting directly to the Managing Partner, you will oversee the payroll service for our clients, working together with a Payroll Manager and a team of 8.

This is an excellent opportunity for a motivated individual to continue to deliver and develop our payroll service, in what is an exciting time for the payroll profession. Our aim is, at all times, to deliver an exceptional, high quality, payroll service whilst maintaining excellent client relationships. We continue to grow and develop the function with a focus on process improvement and efficiency, maximising our use of technology. We process payroll for approximately 300 clients across a variety of sectors with size varying from 1 employee up to 350 employees.

About C+T

C+T brings together more than 150 specialists providing a wide range of high-quality professional services. Headquartered in the heart of Edinburgh’s city centre, we also have an office in Inverness and in Glasgow, as well as a virtual office London. As members of a globally connected network of more than 175 firms in 83 countries, we bring world class capabilities and high-quality services to clients, and a fantastic workplace culture and global opportunity to our people.

Dynamic Working

We have adapted our working practices and have moved to a dynamic working model, giving our people flexibility around where they work. We trust you to work where you work best. This could be at home, at clients, in the office or a combination of these depending on what is most appropriate for our clients and our people.

C+T Behaviours

We are passionate about what we do, sharing and developing our knowledge and experience to provide our clients with the best possible service. Our behaviours describe how we should carry out our job and how we should conduct ourselves at work. They are important regardless of the team you work in, the level you are at or the job that you do. Whether you are an Associate, a Partner or part of the support team, you need to:

•care and take ownership

•collaborate

•continuously grow and improve

•plan for success

•lead (If you are responsible for others, or for a particular activity, project, or client).

What you will do:

•Lead the payroll department, working with a Payroll Manager and overseeing a team of 8.

•Ensure the payroll service is delivered timely, accurately and in line with client service levels and statutory requirements.

•With the Payroll Manager, manage and delegate the workflow within the department.

•Act as a skilled people manager who can coach and develop a team.

•Ensure effective policies, procedures and systems are in place to ensure high standards. Make recommendations for improved practices and implement improvements.

•Maintain expert knowledge and proactively identify upcoming changes that will impact payroll. Ensure knowledge is shared in the team.

•Resolve complex payroll queries and issues as they arise.

•Regular communication with clients to enhance relationships and improve service.

•Drive business development initiatives, win new payroll clients and promote the firm generally.

•Monitor and manage department performance including the management of fees and work in progress. Suggest methods to improve profitability of client work and work with the Partners to achieve improvements.

•Responsibility for the BACS relationship and for submitting BACS files for the firm.

What we are looking for:

•Proven professional payroll experience, preferably with a payroll bureau at management level 

•Experience of managing people successfully.

•You will have experience of managing multiple payroll clients.

•An accountable leader who acts as a role model for the team.

•Ability to continually improve work and develop solutions to problems.

•Evidence of a positive attitude of mind to work and to clients required.

•Ability to demonstrate initiative and self-motivation whilst managing a team.

•Proven ability to work under pressure and meet strict deadlines.

•An excellent communicator with strong writing skills.

•Excellent attention to detail.

•Good organisation and time management skills.

•Commercial awareness with the ability to develop new business opportunities. 

•Confident at liaising with managers and business leaders.

•Strong IT skills, with working knowledge of payroll software and ideally experience of Iris (Star) payroll.

What’s next

Please download the Job Specification for further information on the role. To apply for this role, please follow the steps on our recruitment portal to submit your CV and Cover Letter. If you’d prefer an informal chat in the first instance, please contact hr@chiene.co.uk.