Clinic Helpline and Hospital Access Coordinator

Clinic, Helpline and Hospital Access Coordinator

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Closing Date: 09/12/2021

Location/Division: London

Doctors of the World UK (DOTW) is part of the global M├ędecins du Monde network, which delivers over 350 projects in more than 80 countries through 3,000 volunteers.

Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty or exclusion get the healthcare they need.

DOTW tackles health inequalities by helping some of the most marginalised with vulnerabilities in health to access healthcare and wider support services via our clinic and advocacy programme. We provide holistic health assessments for service users to identify risks, stressors and protective factors that might impact on health. You will reduce health inequalities by coordinating our clinic and our advice line (alongside a wider team).

You will support the Senior Programme Lead Clinic and Remote Services by providing day-to-day coordination and supervision of our east London clinic and office-based patient helpline. While DOTW works remotely due to the Covid-19 pandemic, this will include coordination of our remotely staffed services. You will provide support and oversight to volunteers delivering these services, including assistance in resolving complex cases on behalf of vulnerable service users, with support from the GP Clinical Lead for clinical concerns.

Those with lived experience of migration, the asylum system, homelessness or exclusion from health services are encouraged to apply.

For more information on the role, including a person specification, please refer to the role profile.

Please note if you have not been contacted 7 days after the role closes, you have been unsuccessful on this occasion. Due to the number of applications received, we are unable to provide individual feedback