Create Account

Location/Division: CCI

The Scheduling Agent, based in Athenry will join our back office customer care/communications team to manage customer queries and appointments. This role will provide an excellent opportunity to excel in a fast paced and rewarding environment where the successful candidate(s) will gain valuable exposure working in the remarkably varied civil, building, water and waste-water treatment projects that we undertake.

Key Responsibilities include:

• Manage incoming works from Client on an individual or project based workload
• Liaise with other team members in order to provide sufficient workloads for a number of site teams
• Schedule/reschedule appointments for site team visits with customers
• Keep records of customer interactions
• Follow procedures, guidelines and policies

Experience and qualifications

• Ideally have worked in a fast passed, hi-volume logistics/call center/customer contact environment
• Have used some form of scheduling/logistics/call center tracking database
• Excellent customer skills
• Strong Database data entry skills
• Excellent MS Word, Excel, PowerPoint, etc.
• Self-motivated, target focused, fast learner, proactive, team player with a get things done attitude.
• Certificate in Business Studies or Certificate in Bookkeeping or office skills with significant training on systems databases is required.